…Trying to Provide Tech Support to Someone Who Doesn’t Want to Learn Anything
My landlord Ed is a pretty intelligent guy. My rent includes free Internet, so from time to time I have no issue helping him with his computer. But usually the first I’m aware that he’s having an issue is when I hear him downstairs, screaming at his computer.
The latest problem began when one of the agencies he contracts with for jobs told him the reason he was having problems logging into their billing system was that he needed to empty his cache and clear out all of his cookies. So he did, only to discover later when he tried to answer a call on Skype that deleting the cookies broke Skype. He could see and hear the caller, but the caller neither saw nor heard him.
Robyn to the Rescue!
Except Robyn has never used Skype, and so knows absolutely nothing about how it works (Coincidentally, my ex texted me a couple of days ago asking for help with Skype.)
Okay, okay. I can take a hint. I guess I’ll have to learn how to use Skype. But so far as Ed’s problems go, well, I’m running Windows 10 and he’s still on Windows 7. So I’m worried about possible compatibility issues between the two versions of Skype.
A Learning Disability?
Can the fact that someone refuses to learn anything new truly be considered a disability? Because this, more than anything, is Ed’s problem: he doesn’t want to learn anything new. He has his own ideas about how programs should run, and gets frustrated and angry when they don’t fit those preconceived notions.
I once considered recommending he get a computer where everything works the same way (Macintosh), but then I realized that would mean having to learn new things.
Peace and Quiet
Ed’s pretty quiet now. At least he’s not screaming at the computer any more. So I’m going to take the opportunity to sneak back upstairs and learn how to use Skype.
Because I don’t know if it’s truly quiet, or if this is the calm before the storm.